1. Governing Law & Jurisdiction

This website (unideals.online) is operated from the Republic of Mauritius. These Terms and Conditions, Privacy Policy, and Non-Disclosure Agreement are governed exclusively by the laws of the Republic of Mauritius.

Any dispute, controversy, or claim arising out of or relating to this agreement, or the breach, termination, or invalidity thereof, shall be subject to the exclusive jurisdiction of the Courts of Mauritius. This includes disputes related to data protection, electronic transactions, intellectual property, and any other matters arising from your use of this platform.

By using this platform, you irrevocably submit to the jurisdiction of the Mauritian courts and waive any objection to venue in Mauritius.

2. Data Protection & Privacy Policy

2.1 Data Controller: UNIDEALS LTD acts as the Data Controller under the Mauritius Data Protection Act 2017 (Act No. 9 of 2017). We are responsible for determining the purposes and means of processing your personal data.

2.2 Personal Data We Collect: We may collect and process the following categories of personal data:

• Identity Data: Name, title, date of birth, gender, business registration number (BRN), VAT registration number
• Contact Data: Email address, telephone number, postal address, billing address
• Financial Data: Payment card details, bank account information, transaction history, billing information
• Technical Data: Internet Protocol (IP) address, browser type and version, device information, operating system, time zone setting, browser plug-in types and versions
• Usage Data: Information about how you use our website, services, and platform, including pages visited, time spent, click patterns, search queries
• Marketing & Communications Data: Your preferences in receiving marketing communications from us and third parties, communication records
• Booking & Transaction Data: Travel itineraries, booking confirmations, service preferences, partner interactions, customer service communications
• Profile Data: Username, password, preferences, feedback, survey responses, partner verification information

2.3 When We Collect Information: Information is collected when you:

• Register on our site or create an account
• Place an order, make a booking, or request a quote
• Subscribe to our newsletter or marketing communications
• Complete surveys, provide feedback, or participate in promotions
• Contact our customer service team
• Use our traveller tools (AI guide, trip planner, translator, eSIM services)
• Interact with partner businesses through our platform
• Browse our website (through cookies and similar technologies)

2.4 Legal Basis for Processing: We process your personal data based on the following legal grounds under the Data Protection Act 2017:

• Consent: You have given clear consent for us to process your personal data for specific purposes (e.g., marketing communications)
• Contractual Necessity: Processing is necessary for the performance of a contract to which you are a party (e.g., booking services, partner agreements)
• Legal Obligation: Processing is necessary for compliance with a legal obligation (e.g., tax records, regulatory reporting)
• Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., fraud prevention, security, platform improvement, analytics)

2.5 How We Use Your Data: We use your personal data to:

• Process and fulfill your bookings, orders, and service requests
• Manage your account and provide customer support
• Send you service-related communications (booking confirmations, updates, reminders)
• Process payments and prevent fraudulent transactions
• Improve our website, services, and user experience
• Conduct analytics and market research
• Send marketing communications (with your consent)
• Comply with legal obligations and regulatory requirements
• Protect our rights, property, and safety, and that of our users and partners
• Verify partner businesses and maintain platform integrity

2.6 Data Sharing & Third Parties: We do not sell your personal data. We may share your data with:

• Service Providers: Payment processors, hosting providers, email service providers, analytics platforms, cloud storage providers
• Partner Businesses: Tourism partners (hotels, restaurants, tour operators) to fulfill your bookings and provide services
• Technology Partners: Third-party integrations (translator services, eSIM providers, mapping services, AI tools)
• Legal & Regulatory Authorities: When required by law, court order, or regulatory request
• Business Transfers: In connection with any merger, sale, or transfer of assets

All third parties are contractually bound to protect your data and use it only for specified purposes in accordance with the Data Protection Act 2017.

2.7 Data Retention: We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on data type and legal requirements, typically ranging from 2 to 7 years for transactional data and indefinitely for anonymized analytics data.

2.8 Data Security: We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, including:

• Encryption of data in transit (SSL/TLS) and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Firewall protection and intrusion detection systems
• Regular backups and disaster recovery procedures
• Staff training on data protection and security

2.9 Your Data Protection Rights: Under the Data Protection Act 2017, you have the following rights:

• Right of Access: Request copies of your personal data
• Right of Rectification: Request correction of inaccurate or incomplete data
• Right of Erasure: Request deletion of your personal data (subject to legal obligations)
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Object: Object to processing based on legitimate interests
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Withdraw Consent: Withdraw consent at any time (where processing is based on consent)
• Right to Lodge Complaints: File complaints with the Mauritius Data Protection Office

To exercise these rights, contact us at support@unideals.online. We will respond within 30 days as required by law.

3. Cookies & Tracking Technologies

3.1 What Are Cookies: Cookies are small text files stored on your device when you visit our website. They help us provide, protect, and improve our services.

3.2 How We Use Cookies: We use cookies to:

• Essential Cookies: Verify your account, determine login status, maintain session security, and enable core functionality
• Performance Cookies: Analyze website usage, improve performance, and enhance user experience
• Functionality Cookies: Remember your preferences, settings, and previous interactions
• Security Cookies: Identify and prevent unauthorized access, detect fraud, and protect against spam and phishing attacks
• Marketing Cookies: Deliver relevant advertisements and track campaign effectiveness (with your consent)

3.3 Cookie Categories:

• Strictly Necessary: Required for website functionality (cannot be disabled)
• Performance & Analytics: Help us understand how visitors use our site
• Functionality: Remember your choices and preferences
• Targeting/Advertising: Used to deliver relevant ads (require consent)

3.4 Managing Cookies: You can control cookies through your browser settings. However, disabling certain cookies may limit website functionality. For password recovery and account security, cookies help identify your device and prevent unauthorized access.

3.5 Third-Party Cookies: We may use third-party services (analytics, advertising, social media) that set their own cookies. These are governed by their respective privacy policies.

4. Terms of Use & Platform Rules

4.1 Acceptance of Terms: By accessing and using unideals.online, you confirm that you are legally capable of entering into binding contracts under Mauritian law. If you are under 18, you must have parental or guardian consent.

4.2 User Identity Requirements: Users must be real people, providing accurate information about themselves. You are not allowed to:

• Pretend to be someone else or represent a business in a way that is not truthful
• Use someone else's name, image, or personal information to impersonate another person
• Create a member profile for anyone other than yourself
• Provide false, misleading, or fraudulent information

4.3 Prohibited Activities: You agree not to:

• Misuse, abuse, or exploit the platform or its services
• Attempt unauthorized access to any part of the platform, accounts, or systems
• Engage in fraud, deception, or illegal activities
• Violate the ICT Act 2001 or the Computer Misuse and Cybercrime Act 2003 of Mauritius
• Transmit viruses, malware, or harmful code
• Interfere with or disrupt the platform's operation or security
• Scrape, crawl, or extract data without authorization
• Use automated systems to access the platform (except with our permission)
• Spam, harass, or harm other users or partners
• Violate any applicable laws or regulations

4.4 Platform Availability: We make reasonable efforts to provide 24-hour access to our platform without interruptions. However, the platform may be unavailable due to:

• Essential maintenance, updates, or upgrades
• Problems beyond our control (suppliers, communications, Internet infrastructure)
• Your own computer or software failures
• Force majeure events

We do not warrant that the platform will be available continuously and are not liable for any downtime or disruption. We recommend installing firewalls and antivirus programs on your computer for safety purposes.

4.5 Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use or security breach.

4.6 Suspension & Termination: We reserve the right to suspend or terminate your access to the platform immediately, without notice, for violations of these terms, illegal activities, or any other reason we deem necessary to protect the platform, users, or partners.

5. Intellectual Property Rights

The content and design of these website pages are subject to copyright owned by UNIDEALS LTD. You are welcome to print pages for your personal use, but no part of this website, our logos, or trademarks may be reproduced or transmitted in any way or for any other purpose without our prior written consent.

Other than having permission to access the website and use the services in accordance with these Terms and Conditions, you agree that nothing herein creates or grants to you any right in or ownership of any intellectual property rights existing in:

• The presentation or format of the website
• Any software, content, information, data, or databases provided through the website
• Any software, content, or systems used in or forming part of the services
• Registered or unregistered trademarks, service marks, logos, designs
• Database rights, copyright, rights in domain names
• Data owned by or vested in us or any third party

All rights in relation to Intellectual Property not expressly granted by us are hereby reserved to us (or our licensors), and no right, license, or benefit to such Intellectual Property is granted to you. This includes but is not limited to the "Unideals" brand, logo, platform design, proprietary algorithms, partner verification systems, and all content created by or for UNIDEALS LTD.

Any unauthorized use of our intellectual property may result in legal action under Mauritian intellectual property laws, including the Copyright Act and Trademarks Act.

6. Non-Disclosure Agreement (NDA)

6.1 Confidential Information: Any confidential information disclosed via this platform, including but not limited to:

• Business data, trade secrets, and proprietary information
• Pricing structures, commission rates, and financial terms
• Marketing strategies, business plans, and competitive intelligence
• Proprietary systems, algorithms, and technology
• Partner information, customer data, and booking details
• Platform architecture, security measures, and operational procedures

shall remain strictly confidential and shall not be disclosed, reproduced, distributed, or exploited without prior written consent from UNIDEALS LTD.

6.2 Confidentiality Obligations: You agree to:

• Maintain the confidentiality of all confidential information
• Not disclose confidential information to any third party without authorization
• Not use confidential information for any purpose other than using the platform as intended
• Take reasonable measures to protect confidential information
• Immediately notify us of any unauthorized disclosure or use

6.3 Exceptions: Confidentiality obligations do not apply to information that:

• Was publicly known before disclosure
• Becomes publicly known through no breach of this agreement
• Was rightfully received from a third party without confidentiality restrictions
• Is required to be disclosed by law or court order

6.4 Survival: This confidentiality obligation survives termination of your use of the platform and shall remain in effect indefinitely or until the information becomes publicly known through no breach of this agreement.

7. Booking, Payments & Transactions

7.1 Platform Model: Unideals.online operates as a marketplace connecting travellers with verified tourism partners. We facilitate bookings but are not the service provider. Services are provided directly by our verified partners.

7.2 Booking Process: When you make a booking through our platform:

• You enter into a contract directly with the partner business
• We act as an intermediary and payment facilitator
• Booking confirmations, cancellations, and modifications are subject to partner terms
• We may charge service fees or commissions as disclosed at the time of booking

7.3 Payment Terms:

• Payments are processed securely through our payment gateway partners
• All prices are displayed in Mauritian Rupees (MUR) unless otherwise stated
• Payment must be made in full or as per the booking terms before service delivery
• We accept major credit cards, debit cards, and other payment methods as displayed
• Refunds are subject to partner cancellation policies and our refund policy

7.4 Cancellations & Refunds: Cancellation and refund policies vary by partner and service type. Please review the specific terms for each booking. We will process refunds in accordance with applicable policies and legal requirements.

7.5 Partner Verification: We verify our partners, but we are not responsible for the quality, safety, or delivery of services provided by partners. Your relationship is with the partner, not with UNIDEALS LTD.

8. Limitation of Liability & Disclaimers

8.1 Platform Disclaimer: Unideals.online is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the platform will be uninterrupted, secure, error-free, or free from viruses or other harmful components.

8.2 Service Disclaimer: We are not responsible for:

• The quality, safety, or delivery of services provided by partner businesses
• Disputes between users and partners
• Losses or damages arising from partner actions or omissions
• Third-party content, links, or services

8.3 Limitation of Liability: To the maximum extent permitted by Mauritian law, UNIDEALS LTD shall not be liable for:

• Indirect, incidental, consequential, special, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Damages arising from use or inability to use the platform
• Damages arising from unauthorized access or data breaches (except where caused by our gross negligence)

8.4 Maximum Liability: Our total liability for any claims arising from your use of the platform shall not exceed the amount you paid to us in the 12 months preceding the claim, or MUR 10,000, whichever is greater.

8.5 Indemnification: You agree to indemnify and hold harmless UNIDEALS LTD, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the platform, violation of these terms, or infringement of any rights of another party.

9. Electronic Consent & Acceptance

By clicking "Accept" below, you provide legally binding electronic consent under the Electronic Transactions Act 2000 (Act No. 14 of 2000) of Mauritius. This electronic signature has the same legal effect as a handwritten signature.

You acknowledge that:

• You have read, understood, and agree to be bound by all terms, conditions, and policies contained in this agreement
• You consent to the collection, processing, and use of your personal data as described in this agreement
• You understand your rights under the Data Protection Act 2017 and how to exercise them
• You agree to comply with all applicable Mauritian laws and regulations
• This agreement constitutes a legally binding contract between you and UNIDEALS LTD

Consent is mandatory to use this platform. If you do not agree to these terms, you must decline and will be redirected away from the site.

10. Contact Information & Complaints

Data Controller: UNIDEALS LTD
Business Registration Number: C24216150
Email: support@unideals.online
Website: unideals.online

Data Protection Officer: For data protection inquiries, please contact us at support@unideals.online with "Data Protection" in the subject line.

Complaints: If you have concerns about how we handle your personal data, you may:

• Contact us directly at support@unideals.online
• Lodge a complaint with the Mauritius Data Protection Office
• Seek legal advice or assistance from relevant Mauritian authorities

Updates to This Agreement: We may update this agreement from time to time. Material changes will be notified to you, and continued use of the platform after changes constitutes acceptance of the updated terms.